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Can your managers manage … managing upward?

Ever cast your eye up the management chain, looked at those above and thought they may be just a tiny bit less than perfect sometimes?

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Can your managers manage … problem solving?

In most jobs, the work is routine from day to day, but every now and then, a problem arises that requires a fresh approach.

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Are your managers coachers or instructors?

Relatively few managers are actually coaching their teams despite the benefits - find out how to adopt a coaching culture

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Volunteering tips

Ten top tips for getting 'employer-supported' volunteering right

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Deciphering the apprenticeship levy

Interpreting the Government's answers on the new scheme

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The customer isn’t always right

Are the principles attached to 'the customer always being right' still relevant in today's world?

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Choosing the right appraisal for your business

Finding the right type of appraisal for your business is key, but just what are the choices?

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5 creative ways to carry out appraisals

Make the dreaded annual appraisal a thing of the past by considering a different approach

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Mentoring or coaching – what’s the difference?

Often used interchangeably, mentoring and coaching are two important techniques but are they really the same thing?

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Evaluation is not optional!

Learning and development doesn't have to be formal but it does have to be evaluated.

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